FAQ – Everything you need to know

1. How do I place an order? 🛒

Choose the product, click on "Buy Now", fill in your details and complete the payment on our website.

2. What payment methods are accepted? 💳

PIX, credit card in up to 12 installments, boleto and digital wallets.

3. Can I change the address after purchasing? ✏️

Yes, if you notify us within 12 hours of purchase via our WhatsApp. After that, the order may already be in the shipping process.

4. Does the product have a warranty? 🛡️

Yes, against manufacturing defects within 30 days. Just send a video and photos. There is no need to return the product.

5. What is the delivery time? ⏱️

From 10 to 25 business days, with tracking. May vary depending on the state.

6. How do I contact support? ☎️

Via the WhatsApp button on the website or via the customer service email.

7. Is my data protected? 🔐

Yes. We follow LGPD and use a secure SSL connection. Your data is not shared.

8. Do the products come from Brazil? 🌍

No. They are shipped from international suppliers, directly to your home.

9. Can I return a product? ↩️

Yes. You can request a return up to 7 days after receipt, if the product is intact.

10. Defective product, what do I do? ⚠️

Send video and photos for analysis. If confirmed, we will refund the amount or send another item.

11. Attempted fraud, what happens? 🚫

Customers who attempt to cheat the system or invent defects will be banned and blocked from the store.

12. Can I track my order? 📦

Yes! Use the "Track Order" page on the website with the code sent by email.